WARM’s platform allows HSBC Life to integrate with digital health provider

Date posted: 12/11/2020

Fintech solutions developer WARM, along with sister company OPAL, has announced the integration of its Protection platform ‘Pandora’ with digital health service provider Square Health, significantly broadening the value-added services that can be offered by life insurers and banks.

The first life insurer to benefit is HSBC Life, which uses WARM’s ‘Pandora’ platform for its life products. The bank has launched a free app for its existing customers called ‘HSBC Life Online Health Services App’. This app, developed by Square Health, provides customers with additional physical and mental health benefits and can be tailored to individual insurers’ or banks’ requirements.

The six services offered by HSBC are:

  • Second Medical Opinion
  • Remote GP Consultations
  • Prescription Services
  • Physiotherapy
  • Mental Health Support (access to counsellors, therapists who specialise in cognitive behavioural therapy (CBT) and psychologists)
  • Health MOT (testing the status of over 20 health markers)

Steve Casey, Marketing Director of Square Health, said: “Value-added products, especially around access to health services, have never been more relevant and the last few months have led to a huge uptake in a range of services such as digital GP consultations and mental health support. So being able to deliver the best access to quality value-added Protection services is crucial and we’re confident we’ve delivered an excellent service that will give seamless digital integration between the app and the HSBC Protection platform”.

Jensen Nixon, WARM CEO, said: “Our project team worked closely with both Square Health and HSBC to design and develop the app and API and ensure that an optimum fit and flexible solution was achieved for launch. WARM and OPAL’s ‘Pandora’ system has been successfully supporting the sales and admin for the HSBC Life Protection product for over three years and the digital integration to a mobile app is the latest in a line of system enhancements, which have helped HSBC to increase their Protection market share.

“We believe ‘Pandora’ and its expanding ecosystem is the best example of a platform that can offer Protection providers with the ability to distribute their products at this scale alongside comprehensive digital integration and sector-leading speed to market”.

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